C E R T I F I E D - R E L I E F

What a relief, Completed a successful COPC Certification on my Project at work.

I have been associated with COPC Certification for 5 years now.

Let’s look at what is COPC? For people who are wondering what the hell is this?

COPC ® - Customer Operations Performance Center, is a leading call center consulting, certification, training & benchmarking companies. COPC is all about a standard metric structure for consistent performance to improving the standards. It's also the world's leading authority on customer contact center and vendor management operations; they continue to define the industry standards for call center excellence.

The COPC® Certification process provides a rigorous and balanced system for call center performance, empowering you to measure and improve all customer-touch activities. We take a holistic approach, educating your management team to enhance operations by:

• Balancing service, quality and cost
• Setting high-performance benchmark targets
• Using objective data to monitor results
• Setting and striving for realistic goals
• Consistently meeting performance requirements and client expectations

For more details please check

COPC ®